JAM IP - Contact Centres and the Customer of the Future

London: 15^th July 2008
Manchester: 17^th July 2008

Contact Centres & the Customer of the Future - Agenda

09:30	Registration and Coffee
10:00	Welcome and Introduction Trevor Richer, Head of Contact Product Management, JAM IP
10:10	The Customer of the Future Steve Morrell, ContactBabel
10:30	The Contact Centre of the Future: Automation Mark Pritchard, Business Development Director, JAM IP
	Artificial Intelligence and Automation Ian Turner, General Manager, Nuance
	Biometrics Demo JAM IP
10.50	Coffee Break
11:20	The Contact Centre of the Future: Personalisation Dave Thomson, European Marketing Manager, Cisco Systems
11:40	Gaining Insight into Contact Centres of the Future Rex Dorricott, CEO, Exony
12:00	Lunch
12:45	Customer Case Study
13:05	Open Discussion Trevor Richer, Head of Contact Product Manager, JAM IP
13:25	Close


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